A 50% deposit is required to book your session. The deposit will be applied to your session or credited if you cancel more than 48 hours before your session time. If your deposit is not received within 48 hours of your session time, your time may be forfeited to another client.

Please note that sessions are not considered booked until a 50% deposit is made or the PO is received. We do not accept walk-ins, and we do not book sessions without a deposit or allow deposits to be made upon arrival for a session. Deposit must be arranged in advance.

There is a 4-hour minimum required for ALL sessions.

Daytime hourly rates apply to any session that ENDS by 6 pm or earlier (Call or email to discuss rates)

All session start times must be between 10am at the earliest and 10pm at the latest.

Bookings must be made a minimum of 4 hours in advance, but to ensure room and engineer availability it is recommended to book your sessions about 3-5 days in advance.

Sessions are billed from the officially booked start time, not from when clients arrive. If you arrive an hour late, that does not mean you will be able to run an hour past the session end time. If the session end time exceeds the original booked time, it must be approved by the Studio Manager. The extra time will be billed at the hourly rate for the studio room.

In Person Payment:
Please note that due to recent fraudulent activity, all in-person credit card payments must be presented with an ID and cardholder must be present.

By Phone:
All credit cards paid via phone must have credit card authorization form filled out and emailed to admin@5starproduction.net The cardholder’s ID must also be sent with the credit card auth form. Remaining balance is due before session start time.

Other Payment Type:
Payment may be made by cash, VISA, MasterCard, American Express, PayPal or PO (major labels only) If paying by cash, a valid credit card must be on file for incidentals.

Client agrees to take full financial responsibility for any damages or costs incurred by him/her or by associated parties attending. This does not include 5 Star Production personnel. The client hereby indemnifies and holds 5 Star Production harmless from any and all damages which may accrue to the client and or others, with respect to the costs of musicians, vocalists, and others, and all other costs in connection with downtime on this session and/or any future sessions.

Clients are held liable for any damages made in their studio during their session. The credit card on file will be charged for any damages. Any damages during the session time will be documented and sent over to the contact person with 24 hours.

We do not give refunds on studio time booked, but will credit you for future bookings.

Sessions cancelled within 24-hours before the officially booked start time will be credited, and will be able to be re-booked at any available future time without any penalty.

Sessions canceled in less than 24-hours before the officially booked start time will forfeit the option to receive a credit for the deposit or future bookings.

As a professional recording studio, we respect the intellectual property rights of all artists. We reserve the right to cancel your session and return your deposit if we believe you are infringing on the copyrighted material of others. Mechanical licenses are required prior to manufacturing. At your request, we will explain how to obtain mechanical licenses from the appropriate sources.

If the engineer encounters a technical problem, the time it takes to solve the problem is off the clock.

We pride ourselves on great customer service and flexibility. Many times another session is scheduled immediately following yours and we usually have a ½ hour in between sessions. If you should require more time and there is availability, we will try to accommodate. If the additional time is approved, you will be billed hourly at the original hourly rate for the remaining hours.

Our luxury kitchen comes equipped with a microwave, refrigerator with ice maker, dining tables and a stove. If the client would like to bring in a private chef to use the stove, it must be approved and may incur a small fee. We do have a preferred vendor if needed.

Food can be stored in our refrigerator but must be named and easily identified. Food is not allowed inside studio rooms or entertainment room, you must only eat your food in the kitchen. Snacks and drinks ARE allowed in studio BUT must be kept away from all equipment.

Smoking is prohibited on the premises by order of the Fire Marshal. If you choose to smoke outdoors, please utilize the designated smoking areas and use the receptacle provided for this purpose.

We reserve the right to deny access to our premises and our equipment to those clearly under the influence of drugs or alcohol.

If there is something you need that we do not have available, you may bring it yourself or request we rent it for you at prevailing rates. Any equipment damaged or broken by clients will be repaired or replaced at cost and billed accordingly.
Thank you for reviewing the studio policy. Our staff will be happy to answer any questions you may have.